DDoS protection is available automatically for all our customers.

In a distributed denial-of-service attack, an attacker sends thousands of false requests in an attempt to overcome bandwidth, flood a server’s resources and overload the system.
This way valid requests can only be processed very slowly or not at all.
Our systems recognize almost all attack patterns in advance, allowing you to block attacks and effectively counter the vast majority.

Our system protects you and your data using Arbor and Juniper hardware.

In addition to recognizing an attack based on the amount of traffic or the number of packets, our systems are able to clearly define the actual attack and react to that particular type of attack, for example, a UDP flood with 500k pps is harmless to a server. However, a 500k SYN package may be a problem.
Our DDoS protection tools are able to detect just this kind of difference.

This method allows us to effectively filter the most commonly known attacks by putting them in traffic cleaning filters.

We filter attacks in the form of SYN floods, DNS floods and invalid packets.

The system will detect DDoS attacks at all times, once an attack is recognized, dynamic DDoS protection tools will immediately take action and filter the attack.

Your traffic will not be affected by the DDoS protection system thanks to its dynamic attack mitigation method.

The  service level agreements  in the SLA acronym  are contractual instruments through which we define the service metrics that must be respected by us towards our customers / users, in fact, once the contract is entered into, they take on the meaning of contractual obligations .

The quality of the service offered by NABULAB is certified by the Service Level Agreement (SLA) which covers:

• Network performance,
• Hardware replacement times,
• support response times,
• domain visibility.

We guarantee defined times for each operation:

SLA hardware .

NABULAB guarantees the correct functioning of all its hardware, firewalls, load balancers, storage and switches; in the event of a hardware problem, the request for replacement of the faulty part will take place automatically within 4 hours, for dedicated servers, in the event of a hardware problem, the replacement of the faulty part will take place within 24 hours free of charge from the opening of the ticket.
This warranty does not include account restore from backup, RAID array rebuild, application installation and configuration.

SLA response time.

NABULAB technical assistance guarantees precise response times; support requests can be divided into two categories:

1. emergency – response time 20 minutes from ticket opening. This category includes server downs, lost packets, routing problems.
2. all other cases – response time 60 minutes after opening the ticket.

The request for support by the CUSTOMER will be assigned an identification code (ticket id) which will be answered within the times indicated above. NABULAB provides as an alternative channel for technical support telephone support H24 x 365GG via mobile number.
In the event that the response times exceed the reported times, NABULAB will refund the CUSTOMER 5% of the monthly service fee or 0.5% of the annual service fee.

Network Uptime SLA.

NABULAB guarantees for the connectivity of all systems 99.95% on an annual basis.
The uptime SLA provides for the operation of the entire network infrastructure, including routers, switches, servers and lines, as well as the reachability of the CUSTOMER server.
Downtime is considered the time in which the CUSTOMER is unable to reach his service for reasons not attributable to the same, the non-reachability of the service is recorded through the NABULAB monitoring system.
The downtime is measured from the moment when the down occurs, until the moment when the CUSTOMER service is able to receive and transmit data again.
The SLA does not include the operation of the software installed on the servers. In the event of interruptions of applications or services installed on the servers due to factors not attributable to NABULAB, including incorrect scripts or interactions between visitors and parts of sites that prove harmful to the system, the downtime period is not counted by NABULAB.

If the service uptime period, recorded by NABULAB monitoring systems is less than 99.95% on an annual basis, the CUSTOMER will be paid an economic refund equal to three times the service downtime period .

By way of explanation, on a service with an annual cost of € 1,000.00, if the annual downtime is 2% (equal to 98% uptime) the CUSTOMER will be paid, by way of reimbursement, an amount equal to € 60.00, that is: 3 * 2% of € 1,000.00

In no case will the total value of refunds paid during the year exceed twice the service fee.

Multi-version PHP is present on all virtual hosting plans:

• PHP 5.6
• PHP 7.1
• PHP 7.3
• PHP 7.4

In addition, the following libraries and modules are already present in the default configuration:

• ImageMagick
• GD2
• Ioncube Loader
• Zend
• OPcache
• htaccess and mod rewrite

Full support for Perl and CGI scripts is expected

From the control panel you can also manage scheduled events through Cron Jobs

• .it
• .eu
• .com
• .net
• .info
• .org
• .de

On all virtual hosting we make 1 separate daily backup for web, database and mail.

Data recovery is possible up to 7 previous days, choosing if necessary to recover database data, files contained on space or mail.

The virtual hosting packages are present in the MySQL and Maria DB database engines, they can be administered directly from phpMyAdmin and from the Direct Admin panel.

The request for support can be made, from 8:00 to 19:00, through an eMail at supporto@hostingfarm.net, via ticket from the Support management panel , or directly by contacting us at the telephone number 324.0886694.

The firewall allows you to define filter rules for incoming traffic. Rules relating to IPv4 source addresses or the TCP / UDP source port can be set. Defining firewall rules such as these prevents unauthorized access to customer servers.

CSF  (configserver security & firewall)
Csf is a  more advanced firewall system , which in addition to the mere firewalling function via iptables, such as Apf, has integrated some very useful features, such as blocking an IP after total unsuccessful attempts to access the service pop3, the analysis of system logs, an email alert if a server user is modified / deleted / added and above all an excellent anti dos / ddos ​​system. In fact, CSF is a  Stateful Packet Inspection (SPI) firewall, Login / Intrusion Detection and Security Application  for Linux servers.

In addition to the firewall, there is also the mod_security module directly on Apache which verifies all queries made to the server to evaluate whether they are part of common attacks carried out by attackers.

In addition to your virtual hosting, a PEC box of the type yourname@pec.it is also included at no additional cost

On the most advanced level, instead of yourname@pec.it you can use yourname@pec.yourdomain, always at no additional cost.

The management of virtual hosting can be done through the Direct Admin control panel from which you could perform any need as an administrator such as: configure mailboxes, change passwords, configure databases, manage php parameters, manage spam filters. etc.

In addition, within the Direct Admin there is Installatron that allows you to instantly configure the most common CMS such as: WordPress, Joomla, Drupal and others.

The free Let’s Encrypt certificate is already included on every plan .

Upon request it is also possible to install several more guaranteed certificates such as:

• Sectigo,
• GeoTrust,
• Go Get,
• Thawte,
• Symantec.

Depending on the hosting plan chosen, you will have a limited or unlimited number of e-mail boxes and an unlimited number (for all) of aliases / forwards , autoresponders and mailing lists.

Aliases or forwards are “virtual” emails that direct directly to your specific real email account.

You can enable or disable catch-all , a particular option that allows you to also receive mail addressed to your non-existing e-mails.

To receive mail you can use a mail client directly on your computer / smartphone or directly one of the webmail available between Roundcube and Squirrelmail .

Supported: POP3 , IMAP and SMTP with TLS / SSL protocol and to increase the authenticity of the mail, DKIM and DMARC are already configured .

Present ClamAV as antivirus and SpamAssassin , EasySpam and SpamFighter as spam filters.

All configurations can be done independently through the Direct Admin control panel.

All the services and options available on Virtual Hosting